RIGHTS AND OBLIGATIONS OF CONSUMER AND SUPPLIER

The rights and obligations of the Consumer and the Supplier of natural gas are exercised in accordance with Article 13  of the Law of Ukraine “On the Natural Gas Market” and  the Rules of Natural Gas Supply

The rights and obligations of a natural gas consumer are exercised in accordance with Article 13 of the Law of Ukraine “On the Natural Gas Market” and the Rules for Natural Gas Supply approved by the NCRECP Resolution No. 3096 of 30.09.2015, registered with the Ministry of Justice of Ukraine on 13.11.2015 27827:

A consumer who is not a household has the right, in particular, to:

  1. Free choice of supplier;
  2. Free change of supplier, except for the cases provided for in the second paragraph of the first part of Article 14 of the Law of Ukraine “On the Natural Gas Market”;
  3. Obtaining information on general terms of supply (including prices), the rights and obligations of the supplier and the consumer, indicating the acts of legislation governing the relationship between supplier and consumer, the available methods of pre-trial dispute resolution with the supplier;
  4. Obtaining natural gas of proper quality and quantity, physical and chemical parameters of which meet the established standards, in accordance with the terms of contracts, except in cases of termination (restriction) of natural gas supply in accordance with the law and contract conditions;
  5. Free information on the volume and other indicators of natural gas consumption;
  6. Early termination of the supply contract, if the supplier has notified the consumer of the intention to amend the contract in terms of terms of supply and new terms of supply were unacceptable to him.
  7. For the simultaneous conclusion of several contracts for the supply of natural gas, if its annual consumption of natural gas exceeds 30 million cubic meters. meters;
  8. For free information on the supplier’s prices for natural gas and payment procedures;
  9. Independent termination (restriction) of natural gas extraction for own needs in compliance with the requirements of current legislation, which must be notified in writing to all natural gas market entities with which relevant agreements have been concluded;
  10. On demand to resume the supply of natural gas in the prescribed manner after the elimination of violations and compensation for payment for services for disconnection and connection, if the termination of gas supply occurred without termination of the contract for the supply of natural gas;
  11. Other rights provided by current legislation.

The consumer, who is not a household, is obliged, in particular:

  1. Enter into an agreement on the supply of natural gas;
  2. Ensure timely and full payment of the cost of natural gas in accordance with the terms of the supply contract;
  3. Do not allow unauthorized selection of natural gas;
  4. Ensure unimpeded access of authorized representatives of the gas transmission system operator, gas distribution system operator to natural gas metering units and for the purpose of installation of gas metering units;
  5. Stop (limit) the consumption of natural gas in accordance with the requirements of the legislation and the terms of contracts;
  6. Ensure compliance with the discipline of selection (consumption) of natural gas in the amounts and under the conditions specified in the agreements;
  7. Implement a set of measures aimed at preventing threats to life or injuries, damage to equipment and products, negative environmental consequences, etc. in the event of notification of termination (restriction) of supply (distribution / transportation) of natural gas;
  8. Independently limit (stop) the consumption of natural gas in the following cases:
    1. violation of payment terms under the contract for the supply of natural gas;
    2. absence or insufficiency of the confirmed volume of natural gas allocated to the consumer;
    3. overspending of the daily norm and / or monthly confirmed volume of natural gas without coordination with the supplier;
    4. the absence of a contract for the supply of natural gas;
  9. In case of violation or non-fulfillment of their obligations, the consumer is liable in accordance with the law.

Rights and responsibilities of the natural gas supplier

According to the Rules of natural gas supply approved by the resolution of the National Commission for Regulation of Economic Competition dated 30.09.2015 № 2496, registered in the Ministry of Justice of Ukraine on 06.11.2015 under № 1382/27827, and the Standard contract for natural gas supply to household consumers approved by the resolution of the National Commission for Energy Supply registered with the Ministry of Justice of Ukraine on November 6, 2015 under № 1386/27831:

The natural gas supplier has the right to:

  1. Receive payment from the consumer for the supplied natural gas;
  2. Control the correctness of the consumer’s payment documents;
  3. Initiate the termination of the supply of natural gas to the consumer in the manner and under the conditions specified in the supply contract and current legislation;
  4. Carry out together with the consumer verification of the actually used volumes of natural gas with the signing of the relevant act;
  5. Receive compensation from the consumer for losses incurred by the supplier in connection with the non-performance or improper performance of the consumer’s obligations to the supplier, in accordance with the terms of the supply contract and applicable law;
  6. Enter into a natural gas supply agreement with any consumer and, in the absence of overdue debts of the consumer for natural gas to the current supplier, supply natural gas to the consumer in the period following the period of natural gas supply to the current supplier;
  7. Unobstructed access (upon presentation of an official certificate) to commercial natural gas metering units installed at consumer gas consumption facilities to verify data on actual natural gas consumption;
  8. For complete and reliable information from the consumer with whom the supply contract has been concluded, regarding the regimes of natural gas consumption;
  9. Have other rights provided by current regulations.

The natural gas supplier undertakes:

  1. Ensure uninterrupted supply of natural gas in the manner and under the conditions
    specified in the supply contract;
  2. Ensure the proper quality of natural gas supply services in accordance with the requirements of current legislation and the supply contract;
  3. Calculate and bill the consumer for the supplied natural gas in accordance with the requirements of the supply contract;
  4. Provide consumers with information provided by the Law of Ukraine “On Features of Access to Information in the Spheres of Electricity, Natural Gas, Heat Supply, Centralized Hot Water Supply, Centralized Drinking Water Supply and Sewerage”, in particular, on natural gas prices, payment for consumed natural gas, rights and obligations of the household consumer, data on actual charges (volume and cost) for gas supply services and other information in accordance with the requirements and conditions of these Rules, as specified in the contract for the supply of natural gas to household consumers. No additional costs for providing information to household consumers are paid;
  5. Publish on the website (and in cases provided by law in the media) detailed information on changes in the price of natural gas five days before its entry into force;
  6. To consider in the established order claims of the consumer concerning charges for the consumed natural gas taking into account requirements of point 9 of section VI of these Rules and in the presence of the corresponding bases to satisfy its requirements;
  7. Ensure proper organization of own work for the possibility of transmission and processing of consumer appeals on issues related to the implementation of the supply contract;
  8. Accept payment for services provided in any of the ways provided by the supply contract;
  9. To indemnify the losses incurred by the consumer in case of non-performance or improper performance by the supplier of its obligations under the supply contract;
  10. Inform the consumer about the conditions of guaranteed supply of natural gas by the supplier, who in the manner prescribed by law has special responsibilities for the supply of natural gas to consumers;
  11. Ensure the confidentiality of data received from the consumer;
  12. Within three days from the date when the supplier became aware of the inability to continue supplying natural gas to the consumer, he undertakes to inform the consumer of his right:
    1. choose another supplier and the consequences of not doing so;
    2. go to the supplier, who in the prescribed manner has special responsibilities (if any), who has no right to refuse the consumer to enter into a contract for the supply of natural gas;
    3. to indemnify for damages caused in connection with the inability of the supplier to further fulfill its obligations under the supply contract;
  13. Ensure the submission of all necessary documents to confirm the amount of natural gas required by the gas transmission system operator, provided that the consumer has fulfilled his obligations to the supplier to order the required amount of natural gas to the consumer;
  14. Promptly notify the consumer if the supplier is in the process of liquidation, or bankruptcy, or the supplier is under the procedure of suspension / revocation of the license to supply natural gas, or its license to supply natural gas is revoked or suspended, and the lack of resources natural gas;
  15. Adhere to the minimum standards and requirements for the quality of service to natural gas consumers;
  16. Create contact points to provide information to consumers. The contact details and mode of operation of each contact point must be provided in the application and / or contract for the supply of natural gas to household consumers and on the supplier’s website on the Internet;
  17. Provide the consumer with a final bill after the change of supplier or termination of the contract for the supply of natural gas to consumers no later than six weeks after such change or termination of the contract;
  18. Notify the intention to change the terms of the natural gas supply contract, and the consumer must be notified of his right to refuse the proposed changes. Such notice must be given to the consumer no later than 30 days before the planned entry into force of such changes (except for the price of natural gas, if it is set for the supplier by the relevant state authorities);
  19. Perform other duties assigned to the supplier by applicable law and / or supply contract.

Disputes between the consumer and the supplier are regulated in accordance with the Procedure for Pre-trial Dispute Resolution established by the Commercial Procedural Code of Ukraine (Vidomosti Verkhovnoi Rady Ukrainy (VVR), 1992, № 6, p.56). Exceptions are cases that are not covered by the Procedure for pre-trial settlement of disputes: disputes on invalidation of contracts, disputes on invalidation of acts of state and other bodies, enterprises and organizations. Complaints received are resolved in a clear, legal and expeditious manner.

The supplier is obliged to timely consider the claims received from the natural gas consumer, and if there are grounds to satisfy them or give answers within one month if the claim is rejected in whole or in part.

First of all, all disputes are resolved through negotiations and consultations. In order to resolve the dispute (in relation to) in case of violation of their rights and interests, the consumer of natural gas may apply to the supplier, including a written claim

Dispute resolution procedure

Disputes between the consumer and the supplier are regulated in accordance with the Procedure for Pre-trial Dispute Resolution established by the Commercial Procedural Code of Ukraine (Vidomosti Verkhovnoi Rady Ukrainy (VVR), 1992, № 6, p.56). Exceptions are cases that are not covered by the Procedure for pre-trial settlement of disputes: disputes on invalidation of contracts, disputes on invalidation of acts of state and other bodies, enterprises and organizations. Complaints received are resolved in a clear, legal and expeditious manner.

The supplier is obliged to timely consider the claims received from the natural gas consumer, and if there are grounds to satisfy them or give answers within one month if the claim is rejected in whole or in part.

First of all, all disputes are resolved through negotiations and consultations. In order to resolve the dispute (in relation to) in case of violation of their rights and interests, the consumer of natural gas may apply to the supplier, including a written claim

Responsible person –  Ulyankin Pavlo Pavlovich, mob. tel .: (067) 523-39-60, rusol-energy@ukr.net

DISPUTE RESOLUTION PROCEDURE  (pre-trial dispute resolution procedure with the supplier)

All disputes and disputes arising between the Supplier and the Consumer are resolved through negotiations.

In case of disagreement through negotiations, the Consumer has the right to apply for resolution of the dispute to the Natural Gas Market Regulator in accordance with Article 21 of the Law of Ukraine “On National Commission for State Regulation of Energy and Utilities” and / or refer the dispute to consideration in court in accordance with the current legislation of Ukraine.

The procedure for Reviewing Complaints and Settlement of Disputes is defined in Article 21 of the Law of Ukraine “On the National Commission for State Regulation of Energy and Utilities”

Person responsible for settling disputes:

Head of RUSOL ENERGY LLC Ulyankin Pavlo Pavlovych.

Ukraine, 03194, Kyiv, Koltsova village, house 14D, office 610.
mob. tel .: (067) 523-39-60
rusol-energy@ukr.net rusolenergy.com.ua
62X198500756270E

Office work schedule: Mon. – Fri. from 9:00 to 17:30 Sat. – Sun. – weekend

Correspondence is carried out at the legal address.